- Manage and process D2C orders received through the website and online
platforms.
- Ensure smooth end-to-end order fulfilment and timely delivery to customers.
- Coordinate with logistics and warehouse teams to resolve delivery issues and
delays.
- Handle customer queries, complaints, and escalations related to orders.
- Monitor delivery performance and track key metrics like TAT, returns, and customer
satisfaction.
- Work on improving customer experience to drive retention and repeat purchases.
- Track daily order fulfilment performance and prepare basic reports.
- Analyse customer feedback and suggest process improvements for better
efficiency.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
