Job Title: Customer Support Executive / Customer Success Executive
Company: XElements Health Pvt Ltd.
Job Type: Full-Time
Experience: Freshers & Experienced Candidates Can Apply
Location: Ambattur, Chennai
Job Summary
XElements Health Pvt Ltd is seeking a Customer Support Executive / Customer Success Executive to provide exceptional support and assistance to customers. The ideal candidate will serve as the primary point of contact for customer inquiries, resolve issues efficiently, and ensure a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to build strong relationships with customers.
Freshers with strong communication skills and a passion for customer service are encouraged to apply.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, or other communication channels.
- Provide accurate information about products, services, and processes.
- Resolve customer concerns and escalate issues when necessary.
- Maintain a high level of customer satisfaction through professional and timely support.
- Build and maintain positive relationships with customers.
- Follow up with customers to ensure successful issue resolution.
- Record customer interactions and maintain accurate documentation.
- Collaborate with internal teams to address customer needs and improve service quality.
- Identify customer feedback and share insights with relevant departments.
- Ensure adherence to company policies and service standards.
Mandatory RequirementsEducation
- Any Bachelor's Degree.
- Candidates from healthcare, life sciences, nursing, pharmacy, biotechnology, medical laboratory technology, or other medical-related backgrounds will be preferred.
Language Requirements
Candidates must be fluent in:
- Tamil
- English
- Hindi (Mandatory)
Additional preference will be given to candidates who can communicate in:
Candidates proficient in all the above languages will be highly preferred.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Good problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with MS Office applications.
- Ability to multitask and manage customer interactions effectively.
- Positive attitude and willingness to learn.
- Strong listening and communication skills.
Eligibility
- Freshers are welcome to apply.
- Experienced candidates are also encouraged to apply.
- Immediate joiners will be preferred.
Preferred Qualities
- Customer-focused approach.
- Strong teamwork and collaboration skills.
- Professional and empathetic communication style.
- Ability to adapt in a fast-paced work environment.
Interested candidates are encouraged to apply immediately.
Pay: ₹12,000.00 - ₹25,000.00 per month
Language:
- Hindi (Required)
- Telugu (Preferred)
- Kannada (Preferred)
Work Location: In person
