EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a Lead/Senior Business Analyst – Insurance with Scrum Master expertise to bridge business and technical teams across the insurance value chain, driving requirements analysis, Agile delivery, and stakeholder collaboration to achieve measurable business outcomes.
Responsibilities
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Partner with business stakeholders to understand objectives, pain points, and regulatory/process constraints in the insurance value chain (e.g., Policy, Billing, Claims, Underwriting, CRM/Distribution)
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Elicit, analyze, and document requirements using workshops, interviews, story mapping, process mapping, and data analysis
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Translate requirements into user stories, acceptance criteria, process flows (AS-IS / TO-BE), functional specs, and wireframes as needed
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Maintain and refine the product backlog in collaboration with Product Owner/business leads to ensure clarity, completeness, and testability
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Support UAT through preparation of test scenarios, coordination of business users, defect management, and traceability from requirements to outcomes
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Define and track business KPIs (e.g., cycle time reduction, claim leakage controls, STP rates, NPS improvements)
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Drive Agile ceremonies: Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, Retrospectives
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Plan and manage delivery scope, schedule, dependencies, risks, RAID logs, and release milestones
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Coordinate work across teams (engineering, QA, data, architecture, operations, vendors) to ensure consistent delivery and communication
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Communicate status clearly to leadership and stakeholders via dashboards, weekly updates, and executive-ready summaries
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Act as a bridge between business and technical teams to ensure shared understanding of requirements and constraints
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Collaborate with architects and SMEs on integration needs (e.g., PAS, claims systems, billing, document management, external data providers)
Requirements
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6-15 years of overall experience in IT
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8+ years of experience in a combined Business Analyst / Agile PM / Scrum Master / Delivery Lead capacity
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Background in the insurance domain across one or more areas: Claims, Underwriting, Policy Administration, Billing, Reinsurance, Distribution
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Skills in writing epics, user stories, and acceptance criteria, with the capability to lead other BAs to drive this cycle effectively
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Practical experience delivering projects in Agile, Scrum, and Kanban environments
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Understanding of SDLC, testing lifecycle, and release management
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Excellent communication, facilitation, and stakeholder management skills
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Familiarity with Jira, Confluence, and Azure DevOps
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
