Job Title: L2 Network Engineer
Role Overview: As an L2 Network Engineer, you will serve as a critical escalation point, working with a variety of network devices and services—including routing, switching, firewalls, and wireless access points—to ensure a robust, secure, and optimized IT environment for our clients. You will be responsible for the configuration, functionality, and performance of both network infrastructure and core Windows Server services. This role requires a strong technical foundation, excellent problem-solving abilities, and the capacity to guide junior team members while ensuring the highest standards of service delivery.
Key Responsibilities
Network Administration & Troubleshooting
- Device Management: Configure, troubleshoot, and maintain routers, switches, firewalls, and wireless access points.
- Network Integration: Implement and manage VLANs, VPNs, routing protocols, and firewall policies.
- Issue Resolution: Diagnose and resolve complex LAN/WAN, internet connectivity, and Wi-Fi performance issues.
- Deployment: Support on-site network deployments, physical device installations, and seamless integration activities.
Systems Administration
- Active Directory: Configure and administer AD, including user/group management and Organizational Unit (OU) structuring.
- Group Policies: Create, modify, and troubleshoot GPOs to enforce security and system configurations.
- Core Services: Manage, maintain, and troubleshoot DNS and DHCP services within Windows Server environments.
- Server Maintenance: Perform basic Windows Server administration, patching, and routine maintenance activities.
Operations & Support
- Escalation Management: Act as the primary L2 escalation point for network and system-related incidents raised by the L1 support team.
- Monitoring: Track network performance and availability using enterprise tools (e.g., PRTG, SolarWinds).
- Vendor Coordination: Collaborate with ISPs, OEMs, and internal teams for prompt issue resolution and service delivery.
- SLA Compliance: Take complete ownership of incidents, ensuring timely closure and adherence to defined Service Level Agreements.
- Documentation: Maintain accurate, up-to-date documentation, including network diagrams, IP allocation plans, AD structures, and issue logs.
- Mentorship: Support and provide technical guidance to L1 engineers to improve first-call resolution rates.
Required Skills & Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related technical field.
- Experience: 2–3 years of hands-on experience managing networking and Windows Server environments.
- Certifications: CCNA certification is preferred (or mandatory, subject to company policy).
Core Technical Competencies:
- Strong grasp of LAN/WAN, TCP/IP, and Layer 2/Layer 3 networking concepts.
- Solid foundation in switching and routing.
- Basic to intermediate proficiency in firewall and VPN configurations (e.g., Fortinet, Sophos, Cisco).
- Hands-on Active Directory, DNS, DHCP, and GPO administration.
- Familiarity with enterprise monitoring tools and ticketing systems (e.g., Zoho, ServiceNow).
Added Advantages (Preferred)
- Cloud Technologies: Exposure to cloud platforms (Azure / AWS) and basic cloud networking principles.
- Cybersecurity: Knowledge or hands-on experience with EDR solutions (CrowdStrike, SentinelOne, Microsoft Defender) and DLP solutions.
- Automation: Basic scripting knowledge (PowerShell / Python) for task automation.
- Advanced Wireless: Experience in complex Wi-Fi deployments or enterprise network integration environments.
Soft Skills & Leadership Potential
- Analytical Thinking: Strong troubleshooting skills with a methodical approach to problem-solving.
- Communication: Excellent verbal and written coordination skills for client and team interactions.
- Autonomy: Ability to work independently, manage time effectively, and take full ownership of assigned tasks.
- Leadership: Capability to mentor junior engineers (L1 team) with a strong willingness and potential to step into a team lead role in the future.
Work Environment & Remuneration
- Work Model: Comfortable operating in a hybrid model (combining remote support with field work).
- Travel: Willingness to travel for on-site client deployments and critical support activities.
- Client Management: Ability to seamlessly manage and transition between multiple client environments simultaneously.
- Salary: Competitive remuneration package commensurate with experience and industry standards.
Company Profile:
Amyntor Tech Solutions Pvt Ltd steered by young and experienced professionals from different walks of life we offer a plethora of skills. We are headquartered at Thiruvananthapuram, Kerala and got a presence all over India. We are proud to introduce ourselves as sentinel Cybersecurity service provider. We are vehemently endorsed by our customers by giving references from the nook and corner of the world
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
Ability to commute/relocate:
- Kulathur, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Network support: 1 year (Required)
Willingness to travel:
Work Location: In person
