Job Summary
Abreco Motors is looking for an experienced Service Advisor with a strong background in Commercial Vehicle (CV) service operations, preferably in a Tata Motors dealership. The ideal candidate should possess excellent customer handling skills, technical knowledge of commercial vehicles, and the ability to coordinate between customers and the workshop to ensure quality service and timely delivery.
Key Responsibilities
- Receive customer vehicles and accurately identify service requirements.
- Conduct preliminary vehicle inspections and prepare Job Cards.
- Explain repair requirements, estimated costs, and delivery timelines to customers.
- Coordinate with the Workshop Controller and technicians to ensure smooth workflow.
- Monitor repair progress and provide regular updates to customers.
- Prepare cost estimates and obtain customer approvals before carrying out additional repairs.
- Ensure timely delivery of vehicles with proper quality checks.
- Handle customer complaints professionally and work towards prompt resolution.
- Promote value-added services, Annual Maintenance Contracts (AMC), and genuine Tata Motors spare parts.
- Maintain customer records and service history in the Dealer Management System (DMS).
- Achieve customer satisfaction (CSI) targets and workshop productivity goals.
- Ensure compliance with Tata Motors service processes and dealership standards.
Required Qualifications
- Diploma or Bachelor's Degree in Mechanical Engineering / Automobile Engineering or equivalent.
- 2–5 years of experience as a Service Advisor in a Commercial Vehicle dealership.
- Experience in Tata Motors Commercial Vehicles is highly preferred.
- Sound knowledge of commercial vehicle systems, diagnostics, and maintenance.
- Familiarity with Dealer Management Systems (DMS).
- Strong communication, customer service, and interpersonal skills.
- Ability to work under pressure and manage multiple customers simultaneously.
- Basic computer knowledge (MS Office, Email, DMS).
Preferred Skills
- Strong technical understanding of Tata Motors commercial vehicles.
- Excellent customer relationship management.
- Problem-solving and complaint-handling skills.
- Good coordination and team management abilities.
- Time management and organizational skills.
- Sales aptitude for value-added services.
- Ability to prepare accurate repair estimates.
Responsibilities
- Attend customers and inspect commercial vehicles.
- Prepare Job Cards and estimate repair costs.
- Coordinate with workshop technicians.
- Ensure timely vehicle delivery.
- Update customers on repair progress.
- Handle customer complaints professionally.
- Promote genuine parts and value-added services.
- Maintain DMS records and service documentation.
- Ensure customer satisfaction and quality standards.
Requirements
- Diploma/B.Tech in Mechanical or Automobile Engineering.
- 2–5 years of experience as a Service Advisor in Commercial Vehicles.
- Experience in Tata Motors Commercial Vehicle dealership is preferred.
- Good communication and customer handling skills.
- Knowledge of DMS and workshop operations.
- Basic computer proficiency.
Preferred Candidate
- Commercial Vehicle dealership experience.
- Strong technical and diagnostic knowledge.
- Positive attitude with excellent customer service skills.
- Ability to achieve customer satisfaction and workshop targets.
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
