The Sales Coordinator will provide administrative and operational support to the sales team, ensuring smooth coordination between customers, sales representatives, , dispatch, and accounts. The role will focus on timely processing of enquiries, quotations, orders, deliveries, documentation, and customer follow-ups.
Key Responsibilities
- Receive and process customer enquiries through phone, email, WhatsApp, and other channels.
- Prepare and send quotations, proforma invoices, and other commercial documents as required.
- Coordinate with the sales team for pricing, product availability, delivery schedules, and customer requirements.
- Follow up with customers regarding quotations, purchase orders, pending payments, and repeat orders.
- Enter and maintain customer orders accurately in the company's ERP/software or order management system.
- Coordinate with purchase, and dispatch departments to ensure timely order execution.
- Track order status and keep customers informed about delivery schedules.
- Prepare sales orders, delivery instructions, invoices, dispatch documents, and other relevant paperwork.
- Maintain updated records of enquiries, quotations, orders, dispatches, and sales follow-ups.
- Prepare daily/weekly/monthly sales reports and pending order reports for management.
- Coordinate with logistics/transporters for dispatch and delivery of industrial products.
- Handle customer queries regarding product specifications, pricing, availability, delivery, and documentation, and coordinate internally for resolution.
- Maintain proper records of customer contacts, communication, and business opportunities.
- Support the sales team in preparing presentations, product information, price lists, and other sales-related documents.
- Monitor pending quotations and proactively follow up to improve quotation-to-order conversion.
- Coordinate with the accounts department regarding payment status, outstanding amounts, and credit-related matters.
- Assist in maintaining and developing good relationships with existing customers.
- Perform other sales-support and coordination activities assigned by management.
Required Skills & Competencies
- Good communication and interpersonal skills.
- Strong follow-up and coordination abilities.
- Good knowledge of MS Excel, Word, Outlook/email, and basic computer applications.
- Ability to prepare professional quotations and sales documentation.
- Good numerical and analytical skills.
- Strong attention to detail and accuracy.
- Ability to handle multiple enquiries and orders simultaneously.
- Customer-oriented approach with good problem-solving skills.
- Ability to coordinate effectively with different departments.
- Knowledge of industrial products, engineering products, machinery, electrical products, hardware, or related B2B products will be preferred.
- An Engineering Qualification will be an added advantage
Ideal Candidate
The ideal candidate should be organized, proactive, disciplined, and good at follow-up, with the ability to manage customer requirements and coordinate multiple internal departments. Experience in an industrial products/B2B sales environment will be highly desirable.
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
