Duties and Responsibilities
- Supervise and mentor junior baristas, ensuring high standards of service and product quality.
- Manage inventory by tracking stock levels, placing orders, and receiving deliveries to maintain optimal supply.
- Coordinate staff schedules, ensuring adequate coverage during peak hours and managing time-off requests.
- Prepare and serve a variety of coffee beverages, ensuring consistency in taste and presentation.
- Maintain cleanliness and organization of the coffee shop, including workstations, equipment, and customer areas.
- Handle customer inquiries and complaints effectively, ensuring a positive experience for all patrons.
- Monitor sales performance and assist in meeting sales targets through promotional activities and upselling techniques.
- Conduct regular training sessions for staff on beverage preparation, customer service, and equipment usage.
- Implement and adhere to health and safety regulations, ensuring a safe environment for staff and customers.
- Assist in developing new beverage recipes and seasonal offerings to enhance the menu and attract customers.
Skills and Qualifications
To excel as a Senior Barista, a combination of technical proficiencies and soft skills is essential for delivering exceptional customer service and managing a high-paced work environment.
- Extensive knowledge of coffee brewing techniques and equipment operation
- Proficiency in using point-of-sale (POS) systems for order and payment processing
- Exceptional customer service and communication skills
- Leadership abilities to train and mentor junior baristas
- Ability to manage inventory and maintain stock levels effectively
- Strong problem-solving skills to address customer concerns and operational issues
- Time management skills to prioritize tasks in a fast-paced environment
- Creativity in developing new beverage recipes and seasonal offerings
Job Type: Full-time
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
