2. Customer Relationship Management Build and maintain strong relationships with existing customers. Conduct regular customer visits to understand project requirements. Resolve customer concerns promptly and ensure high levels of customer satisfaction. Maintain continuous communication throughout the project lifecycle.
3. Sales & Order Management Prepare quotations based on customer requirements and company pricing policies. Negotiate prices, payment terms, and delivery schedules within approved limits. Secure purchase orders and coordinate order confirmation. Monitor order execution from booking to delivery.
4. Technical Sales Support Understand customer concrete requirements, including grade, slump, quantity, and delivery schedule. Recommend suitable concrete mixes in coordination with the technical and quality teams. Assist customers with product selection and technical clarifications.
5. Site Coordination Visit construction sites regularly to monitor concrete pouring activities. Coordinate with production, dispatch, quality control, and pumping teams to ensure timely deliveries. Resolve site-related issues such as delivery delays, pump requirements, or quality concerns.
6. Payment Collection Follow up on outstanding receivables. Ensure collections are made as per agreed credit terms. Coordinate with the finance department to resolve payment issues. Maintain healthy debtor aging within company targets.
7. Market Intelligence Monitor competitor pricing, products, service quality, and market trends. Identify new construction projects and upcoming opportunities. Provide regular market feedback to management.
8. Sales Reporting Prepare daily, weekly, and monthly sales reports. Maintain an updated customer database and project pipeline. Forecast monthly sales volumes accurately. Track sales performance against targets.
9. Compliance Follow company policies, pricing guidelines, and approval processes. Ensure ethical business practices in all customer dealings. Maintain proper documentation for quotations, contracts, and customer communications.
Key Performance Indicators (KPIs)
Monthly sales volume (m³)
Sales revenue Gross margin achieved
Number of new customers acquired
Customer retention rate
Collection efficiency (DSO / outstanding receivables)
Sales target achievement (%) Number of customer/site visits Accuracy of sales forecasts
Customer satisfaction and complaint resolution time
Required Skills
Technical Skills
Knowledge of Ready Mix Concrete products and applications Understanding of concrete grades, mix designs, slump, admixtures, and construction practices Ability to read construction drawings and project specifications Proficiency in CRM software and Microsoft Excel
Sales Skills
Prospecting and lead generation Negotiation and closing Relationship management Presentation and communication Time and territory management
Personal Attributes
Self-motivated and target-oriented Strong interpersonal skills Problem-solving ability Customer-focused mindset Ability to work under pressure and meet deadlines
Educational Qualification
Diploma or Bachelor's degree in Civil Engineering, Construction Management, Marketing, or Business Administration. Civil Engineering qualification is preferred.
Experience
2–5 years of experience in Ready Mix Concrete, cement, construction materials, or related building products sales. Experience in handling builders, contractors, and infrastructure projects is preferred.
Reporting To
Sales Manager / Regional Sales Manager Working Relationships Internal: Production Quality Control Dispatch & Logistics Finance Technical Services
External: Builders Contractors Developers Consultants Architects Project Managers Government agencies Infrastructure clients.
This job description emphasizes not only achieving sales targets but also ensuring smooth project execution, timely deliveries, effective coordination, and strong customer relationships, all of which are essential for success in the Ready Mix Concrete industry.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
