A hospital telecaller manages phone and digital communication for a healthcare facility. Core duties include answering patient inquiries, scheduling doctor appointments, making follow-up calls, and updating patient records in the hospital database while maintaining polite phone etiquette.
Key Responsibilities-
- Inbound Calls: Answer patient questions about doctor availability, consultation timings, and hospital services.
- Outbound Calls: Call patients to confirm, reschedule, or follow up on appointments and medical reports.
- Department Coordination: Transfer urgent calls or route patients to specific departments like billing, pharmacy, or the emergency room.
- Promotions: Inform callers about health check-up packages, wellness programs, or special camps.
- Data Management: Log daily call details and update patient records accurately in the computer system.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
