Location Gurgaon Multi-location
Reporting To VP B2B Sales
Division MSM Unify Enterprise Solutions
The Opportunity
We are hiring a Delivery and Client Success Leader to ensure seamless execution and revenue realization of enterprise deals worth 70100 Cr.
This role is critical in transforming booked business into realized revenue and long-term client relationships.
- What Were Looking For
- 10-15 years in delivery program management client success
- Experience in enterprise or large-scale program execution
- Strong Corporate B2G exposure
- Proven track record in customer success and retention
- Success Metrics KRAs KPIs
- Delivery Excellence On-time delivery, SLA adherence
- Client Success CSATNPS 95%, retention rates
- Revenue Realization Billing efficiency, collections
- Growth Upsell and account expansion
- Key Responsibilities
- 1. Delivery Governance
- Ensure SLA-driven execution across programs
- Maintain quality and timelines
- 2. Program Management
- Manage large, multi-location enterprise programs
- Ensure operational excellence
- 3. Client Success
- Drive high CSATNPS 95%
- Ensure client retention and long-term engagement
- 4. Revenue Realization
- Oversee billing, invoicing, and collections
- Ensure milestone-based revenue realization
- 5. Cross-Functional Alignment
- Align sales, solutioning, and delivery teams
- Ensure seamless customer experience
