Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
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Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
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Interact with guests and personnel of the hotel in an efficient and friendly manner.
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Provide effective support to the team to enable them to provide a range of effective and efficient services.
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Ensure that the team has been trained for all safety provisions.
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Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
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Conduct on-going training and coach all the employees and ensure to maintain records.
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Conduct briefing for Housekeeping Attendants.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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Guides and advises Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the same
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Ensures adherence to company and hotel policies by all departmental employees
