Key Responsibilities
- Handle incoming calls/emails from customers and resolve queries efficiently and professionally.
- Make outbound calls for follow-ups, feedback, or promotional purposes.
- Provide accurate information about products, offers, and services.
- Address and resolve customer complaints in a timely manner.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document all call details and maintain records in the CRM system.
- Work closely with internal teams to ensure smooth customer service operations.
- Achieve daily and monthly call targets as defined by the management.
Qualification & Experience
- Bachelors degree in any specialisation (mandatory)
- Minimum 2 years of experience in a voice/email process (inbound/outbound)
- Any Graduates any discipline.
- Knowledge in MS Office.
- Knowledge of CRM software.
You can also submit your Resume / CV in the following details. (Whatsapp - 8373099473 / 8373099937 or email - [email protected]
Pay: From ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you an immediate Joiner ?(Y/N). If no, what is your notice period?
Education:
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
- CRM software: 2 years (Required)
- Customer support: 1 year (Required)
Language:
Location:
- Kolkata, West Bengal (Required)
Work Location: In person
