Roles & responsibilities:
- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
- Strong orientation towards Customer Experience
- Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
- Manage projects as assigned within defined metrics and timelines
- Create an environment of high energy and enthusiasm
- Responsible for management of Engagement, Attrition and ESAT for the team
- Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
- Resolve employee concerns with urgency & accuracy
- Engage in effective Career Development activities like effective career coaching and counselling
Desired skills & experience:
- Minimum 1 year of experience in Leadership, preferably in US Debt Collections
- Strong MIS skills - Proficient in MS Word, Excel, Access,
- Strong analytical bend of mind with good logical reasoning
- Strong interpersonal skills at both verbal and written
- Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
- Good communication and writing skills preferred
- Minimum
- Flexibility working in rotational US Shifts
Job Types: Full-time, Permanent
Pay: ₹600,000.00 - ₹700,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
