We are looking for an experienced Front Office Manager from the Hotel or Luxury Spa industry to oversee front desk operations and deliver exceptional guest experiences. The ideal candidate should have strong leadership, communication, and customer service skills while ensuring smooth day-to-day front office operations.
Key Responsibilities:
- Manage daily front office operations, guest check-in/check-out, and appointment scheduling.
- Ensure exceptional guest service and resolve guest concerns professionally.
- Supervise and train the front office team to maintain luxury hospitality standards.
- Coordinate with housekeeping, therapists, and salon/spa teams for seamless operations.
- Handle billing, cash management, reports, and maintain accurate records.
- Monitor guest feedback and implement service improvement initiatives.
Requirements:
- 4–8 years of experience in the Hotel, Luxury Spa, or Hospitality industry.
- Strong leadership, communication, and customer relationship management skills.
- Proficiency in MS Office and hotel/spa management software.
- Well-groomed personality with a customer-centric approach.
Work Location: In person
