Key Responsibilities
Win-Back & Reactivation Strategy:
*Drive a structured, data-led win-back plan targeting churned and inactive clients across *longtail and mid-tier segments.
Segment and prioritize accounts based on churn reason, business potential, and likelihood of reactivation.
Client Outreach & Rebuilding Trust:
*Personally engage lost clients through tailored outreach (calls, WhatsApp, email) and rebuild trust by addressing their concerns head-on.
*Present a clear and improved value story to demonstrate why NimbusPost is the right partner now.
Root Cause Analysis & Collaboration:
*Deep-dive into churn analytics using CRM data, customer feedback, and competitor benchmarking.
*Liaise closely with Ops, Support, and Product teams to resolve prior gaps and deliver a seamless reactivation experience.
Revenue Ownership:
*Own and exceed monthly/quarterly targets for client reactivation and revenue contribution.
*Use tailored pricing, improved SLAs, or platform enhancements to close recovery deals effectively.
Reporting & Pipeline Management:
*Maintain a clear win-back pipeline with detailed tracking of outreach, feedback, and conversion status.
*Share weekly progress reports, learnings, and playbook improvements with leadership.
Must-Haves:
*3–6 years in Key Account Management / B2B Sales in a logistics aggregator company (mandatory).
*Proven success in a quota-carrying IC role handling account recovery, retention, or revenue growth.
*Excellent communicator with strong persuasion skills.
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
Work Location: In person
