Customer Service Representative (CSR) - Trigro Wellness Clinic
Location: Bikaner, Rajasthan
Job Type: Full-Time
Salary: Competitive + Performance Incentives
About Trigro Wellness Clinic
Trigro Wellness Clinic is committed to providing exceptional healthcare and wellness services to our patients. We believe in delivering compassionate care, personalized solutions, and an outstanding patient experience. We are looking for a Customer Service Representative (CSR) who can effectively communicate with patients, manage inquiries, and support our business's growth.
Key Responsibilities
- Handle incoming and outgoing patient calls professionally.
- Respond to patient inquiries through phone, WhatsApp, email, and social media platforms.
- Schedule, confirm, and reschedule appointments.
- Maintain accurate patient records in the clinic management system.
- Follow up with leads generated through digital marketing campaigns.
- Educate patients about clinic services, treatment plans, and wellness programs.
- Coordinate with doctors and clinic staff to ensure smooth patient experiences.
- Address patient concerns and resolve complaints promptly.
- Process payments and provide billing information when required.
- Maintain high patient satisfaction and retention rates.
Required Qualifications
- Bachelor's degree {like B.Pharma, D.Pharma, B.H.M.S., B.A.M.S., B.D.S.,etc.}or equivalent qualification.
- Excellent communication skills in English and Hindi.
- Strong interpersonal and customer handling abilities.
- Basic computer proficiency (MS Office, CRM software, WhatsApp Business).
- Ability to multitask and work in a fast-paced environment.
- Previous experience in healthcare, wellness, or customer service is preferred.
Desired Skills
- Positive and empathetic attitude.
- Strong problem-solving skills.
- Sales and patient conversion abilities.
- Attention to detail and organizational skills.
- Ability to build long-term relationships with patients.
Performance Indicators (KPIs)
- Patient satisfaction score.
- Appointment booking and conversion rate.
- Follow-up completion rate.
- Response time to patient inquiries.
- Patient retention and referral generation.
Benefits
- Competitive salary package.
- Performance-based incentives.
- Professional growth opportunities.
- Friendly and supportive work environment.
- Training and skill development programs.
Join Our Team
If you are passionate about helping people and creating exceptional patient experiences, we'd love to hear from you.
Apply Now:
HR Assistant
Share your CV on ( [email protected])
Pay: ₹100,000.00 - ₹280,000.00 per year
Benefits:
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid time off
Work Location: In person
