Responsibilities:
Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
Develop Custom patters as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Support the development and growth of the services delivered by InMorphis
Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
Deliver projects on customer premise or remotely as required.
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
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ServiceNow experience with discovery, event management, service mapping, and configuration management (CMDB) is crucial
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Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
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3-5 years in a consulting position, delivering software implementation engagements
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Experience in multiple application architectures and supporting technologies
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Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
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Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
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Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)
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Knowledge of networking concepts such as IP Addressing, Firewalls, ports
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Knowledge of relational databases (MySQL, MSSQL, Oracle)
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ITIL knowledge with the ability to relate concepts to implementation strategies • Experience with ROI / value propositions for customers software implementation
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Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
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Consultative skills for software service delivery to lead customers to improve their processes and organizational models.
InMorphis Services Pvt Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
