Key Responsibilities
* Build and maintain strong relationships with new and existing patients.
* Welcome and communicate with patients in a friendly and professional manner.
* Understand customer concerns, requirements, and feedback.
* Handle patient/customer queries and ensure timely resolution.
* Follow up with patients regarding appointments, pending treatments, and future visits.
* Call patients who have missed, cancelled, or postponed appointments.
* Maintain regular follow-ups with inactive and existing customers.
* Encourage patients to return for regular dental check-ups and follow-up visits.
* Coordinate with the dentist, reception, patient counsellor, and other team members to ensure smooth patient service.
* Collect and maintain patient feedback and identify areas for improvement.
* Handle complaints professionally and escalate serious concerns to management.
* Maintain accurate customer/patient records and communication history.
* Prepare daily/weekly reports related to customer follow-ups, appointments, feedback, and retention.
* Maintain confidentiality of customer and clinic information.
* Support the clinic in improving customer satisfaction and patient retention.
* Maintain a professional and positive relationship with customers even after treatment completion
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
