Job Description – Front Desk Executive
About makeO
makeO is India's leading tech-enabled healthcare and wellness brand, offering advanced dental and skin care solutions through its brands, toothsi and skinnsi. We are committed to delivering exceptional customer experiences through innovation, convenience, and clinical excellence.
Key Responsibilities
- Welcome and assist customers visiting the clinic with a warm and professional approach.
- Manage appointment scheduling, confirmations, and walk-in patients.
- Handle customer enquiries via phone, WhatsApp, and in person.
- Coordinate with doctors, therapists, and clinic staff to ensure smooth daily operations.
- Maintain accurate patient records and update information in the CRM/system.
- Collect payments, generate invoices, and maintain daily cash and billing records.
- Explain clinic services, offers, and packages to customers whenever required.
- Ensure the reception and waiting area are clean, organized, and presentable.
- Follow up with customers for appointments, treatments, and feedback.
- Support clinic administration and ensure adherence to company SOPs.
Requirements
- Graduate in any discipline.
- 1–3 years of experience as a Front Desk Executive, Receptionist, Customer Service Executive, or Clinic Coordinator.
- Experience in healthcare, dental clinics, dermatology clinics, salons, wellness centres, or retail will be preferred.
- Excellent communication and interpersonal skills.
- Proficient in MS Office and basic computer applications.
- Strong organizational skills with the ability to multitask.
- Customer-centric attitude and professional appearance.
Preferred Candidate Profile
- Immediate joiners or candidates with a notice period of up to 15 days will be preferred.
- Comfortable working in a fast-paced customer-facing environment.
- Willing to work on rotational week-offs and flexible shifts as per business requirements.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
