Location: Angamaly/Remote (Work from Home)
Job Type: Full-time / Regular
Shift / Hours: Standard Business Hours (India)
Qualification: Any Degree/Diploma (Preferably computer background)
Experience : Freshers / upto 2 years
Job Overview
Avengersoft is 16 year old software company speclialised in Healthcare Management Software with clients across 25+ countries. We are looking for an energetic, versatile, and highly articulate Customer Support & Telemarketing Specialist to join our team .
Key Responsibilities
1. Customer Support
- Provide polite, efficient, and timely functional support to our clinic users via phone, email, and chat.
- Guide clinic staff (dentists, receptionists, and administrators) through software usage, navigation, and routine troubleshooting (e.g., appointment scheduling, billing, patient record entry).
- Log customer issues accurately, escalate complex technical bugs to the technical team, and follow up to ensure full resolution.
- Help onboard new clinic users by conducting basic online training or walkthrough sessions.
2. Telemarketing & Lead Generation
- Perform outbound cold/warm calls to prospective dental colleges and major institutions across target regions.
- Connect with key stakeholders (Department Heads, Deans, IT Directors, and Procurement Officers) to introduce Dentsoftware’s specialized college module.
- Pitch value propositions, identify key decision-makers, and qualify interest.
- Schedule product demonstration calls for our senior sales/product team.
- Maintain clean records of all interactions, follow-ups, and lead statuses in the internal CRM.
Requirements & Qualifications
Skills & Experience
- Experience: 0–2 years of experience in Customer Support, Telemarketing, Inside Sales, or Business Development (SaaS/Software or Healthcare industry experience is a strong plus).
- Communication: Exceptional verbal and written communication skills in English (fluency in additional regional languages like Hindi or Malayalam is highly beneficial).
- Technical Aptitude: Quick to understand software platforms and explain features clearly to non-technical end-users.
- Problem Solving: Patient, active listener with strong customer service orientation.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
