Onboarding and Query Resolution Executive at Kaizen Infotech Solutions Private Limited
Job Type: Full-time
Experience: Fresher
Department: Client Support / Operations
Location: Wagle Estate, Thane, Maharashtra (On-site)
Job Description
We are looking for a friendly and detail-oriented Onboarding and Query Resolution Executive to support our client organisations (such as Rotary clubs, BNI chapters, and similar membership-based networks) in onboarding their members onto our digital platforms and resolving their queries promptly. This role is ideal for someone who enjoys helping people, has good communication skills, and is comfortable working with online forms, portals, and basic data.
Responsibilities
- Assist members of client organisations in registering and updating their details on our platforms/portals
- Respond to member queries via email, phone, or WhatsApp regarding onboarding, registration, and data updates
- Guide members step-by-step through forms, troubleshoot basic issues, and ensure successful submissions
- Coordinate with the technical team to report and follow up on glitches, bugs, or data discrepancies
- Maintain accurate records of member queries, resolutions, and pending issues
- Send timely reminders and follow-ups to members who have not completed onboarding/updates
- Prepare regular status reports on onboarding progress and query resolution for client organisations
- Escalate unresolved or critical issues to the relevant internal team on priority
- Ensure a polite, patient, and professional tone in all member interactions
Requirements
- Bachelor's degree in any discipline (freshers welcome)
- Excellent verbal and written communication skills in English
- Comfortable using MS Excel, Google Sheets, email, and WhatsApp for work communication
- Patient, empathetic, and customer-friendly attitude
- Good attention to detail and basic problem-solving skills
- Ability to multitask and manage multiple member queries simultaneously
- Willingness to learn new tools and platforms quickly
What We Offer
- Friendly and supportive work environment
- Hands-on training on tools and processes
- Opportunity to interact with diverse client organisations and grow into client relationship roles
- Career growth opportunities based on performance
How to Apply
Send your updated resume to: [email protected]
Preferred Subject Line: Application - Freshers for Onboarding and Query Resolution Executive | [Your Name]
Work Location: In person
