Job Title: Customer Relationship Executive
Location: Nagpur
Company: Mintree
About Mintree:
Mintree is a growing beauty and wellness brand offering high-quality salon and spa products across India. We focus on delivering professional-grade products and building strong relationships with our salon partners and customers.
Know more about us: www.mintree.in
Key Responsibilities:
- Handle customer queries through calls, WhatsApp, email, and social media.
- Assist customers with product information, order updates, and issue resolution.
- Make outbound calls to customers and salon partners for follow-ups, feedback, pending payments, order confirmation, and promotional calls (Telecaller responsibilities).
- Coordinate with the sales and operations teams for order processing and follow-ups.
- Maintain customer records and update CRM/Excel sheets regularly.
- Provide after-sales support and ensure timely follow-ups.
- Build strong relationships with salon partners and B2B customers.
- Handle complaints politely and resolve issues efficiently.
- Share product details, offers, and promotions when required.
- Prepare daily reports on customer interactions and open issues.
Requirements:
- Graduate in any field.
- 0–3 years of experience in customer support, CRM, or sales coordination.
- Good communication skills (English & Hindi).
- Basic proficiency in MS Excel, WhatsApp Business, and email communication.
- Strong follow-up, coordination, and problem-solving skills.
- Customer-friendly and patient attitude.
What We Offer:
- Salary based on experience.
- Supportive and positive work environment.
- Growth opportunities within the company.
How to Apply:
Apply directly on Indeed or send your resume to [email protected]
Job Type: Full-time
Pay: ₹10,558.44 - ₹20,000.00 per month
Benefits:
Work Location: In person
