Location: Thane West (Wagle Estate)
Experience: 1+ Year
Qualification: HSC & Above
Salary: 22,000 – 25,000 In-hand
Working Days: 5 Days
Shift: 24×7 Rotational
We are looking for a CRM Executive to handle customer queries through chat, email, and voice support while ensuring excellent customer service and timely issue resolution.
Handle customer queries via chat, email, and voice.
Resolve customer issues and maintain high service standards.
Update customer interactions in the CRM system.
Coordinate with internal teams for query resolution.
Ensure timely follow-ups and case closures.
HSC Pass or above.
Minimum 1 year of recent experience in Chat, Email, Customer Service, or Blended Process.
Good communication and typing skills.
Basic knowledge of CRM tools and MS Office.
Willingness to work in 24×7 rotational shifts.
Must Have: Minimum 1 year of recent experience in Chat, Email, Customer Service, or Blended Process with good communication skills and the ability to work in rotational shifts.
Nice to Have: Experience using CRM tools, BPO background, and good multitasking and customer handling skills.
