l. Strategic Leadership:
Contribute to the organization’s Medical coding training strategy by providing recommendations on focus areas, required resources, and strategic priorities. Play a key role in shaping the training vision for the organization.
l. Organization and Project Management:
Demonstrate excellent organization and project management skills, including planning, coordinating, negotiating, and delivering against objectives. Establish effective cross-team relationships and prioritize initiatives to ensure successful execution.
l. Stakeholder Engagement:
Coordinate closely with Heads of Departments to establish linkages between employee induction, training, performance management, and rewards.
l. Learning Engagements:
Run learning engagements with clients, driving needs analysis, creating learning plans, executing programs, and conducting audits.
l. Process Enhancement and Branding:
Strengthen internal processes for branding, needs identification, facilitator management, and reporting dashboards. Identify opportunities for process improvements and drive implementation projects.
l. Budgeting and Resource Allocation:
Develop and manage the training budget, ensuring optimal utilization of resources and aligning with organizational financial goals. Allocate resources efficiently, including technology, materials, and personnel.
l. Technology Integration:
Demonstrate technology savvy, interacting with external vendors on technical
aspects of solutions.
l. Performance Monitoring and Improvement:
Implement all training courses as per scheduled timelines. Ensure efficiency and
effectiveness standards are consistently maintained in the Process Training team.
Identify opportunities and drive initiatives to improve SLAs and C-SAT.
l. Training Documentation and Compliance:
Ensure documentation and relevance of training content.
Ensure audit compliance (Internal & External).
l. Team Management and Review:
Mentor and conduct weekly monthly reviews of process training team members.
Prepare and present Training Weekly/Monthly/Quarterly business review.
l. Content & Knowledge Management
Oversee SOPs and Documentation: Manage the end-to-end lifecycle of process
documentation, ensuring all Standard Operating Procedures (SOPs), job aids, and
process maps are accurate, up-to-date, and accessible.
Manage the Knowledge Base: Drive the adoption and optimization of the internal
Knowledge Management System (KMS) to provide employees with real-time, inthe-workflow support.
l. Quality, Metrics & Continuous Improvement
Drive Operational Metrics: Measure the success of training not just by completion,
but by operational impact (e.g., reduced error rates and higher QA scores).
Continuous Improvement (Kaizen): Utilize methodologies like Lean or Six Sigma to
identify process inefficiencies during the training design phase and provide
feedback to the Operations team for process optimization.
Closed-Loop Feedback: Establish a tight feedback loop with the Quality Assurance
(QA) team to immediately address process deviations with targeted retraining or documentation updates.
l. Experience:
10+ years of experience in training, operations, or quality assurance, with a heavy
emphasis on process training.
2+ years of people management experience in Assistant manager role, leading
teams of trainers in a fast-paced operational environment.
Proven experience managing training for complex workflows, software rollouts,
and strict compliance/regulatory environments.
l. Domain Knowledge:
In-depth knowledge on Medical Coding processes, showcasing a comprehensive
understanding of industry best practices, compliance standards, and relevant
regulations.
l. Technical Skills:
Substantial experience in utilizing Learning Management System (LMS) tools to
design, manage, and track training programs. Proficiency in MS PPT, MS Excel,
including the ability to create and analyze data reports to inform training
strategies.
l. Education:
Bachelor’s degree from any stream
l. Certifications:
CPC certification from AAPC
l. Core Competencies
Strong understanding of process mapping and knowledge management
architecture.
Highly analytical mindset with the ability to connect training interventions to hard
operational data and QA metrics.
Excellent cross-functional collaboration skills, specifically with Operations,
Product, and IT teams.
Preferred: Certifications in process improvement methodologies (e.g., Lean, Six
Sigma, PMP) or project management.
l. Communication Skills:
Exceptional verbal and written communication skills, with the ability to articulate
complex information clearly and concisely. Strong interpersonal skills to foster
effective communication within the training team and with stakeholders.
l. Analytical Skills:
Strong analytical skills, demonstrated by the ability to analyze performance
metrics, identify trends, and implement targeted improvement strategies.
l. Leadership Qualities:
Proven leadership qualities, including the ability to motivate and inspire a team to
achieve training objectives. A strategic mindset with the capability to align training
initiatives with broader organizational goals.
l. Adaptability:
Demonstrated adaptability in training approaches, accommodating various
learning styles and adjusting strategies to meet evolving business needs.
l. Continuous Learning:
Commitment to continuous learning, staying updated on industry trends, new
regulations, and incorporating the latest best practices into training programs.
l. Leadership Qualities:
Proven leadership qualities with a track record of motivating and inspiring teams.
l. Strategic Thinking:
Strategic thinking with the ability to align training initiatives with organizational
goals.
Position Requirement
l. Working Days: Mon to Fri (Fixed Off on Sat and Sun)
m. Working hours: 9 (1hr break included)
n. Shift Timing: Day to US Shifts (Flexible with Shift)
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
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