Job Description: Customer Relationship Executive (CRE)
Company: Marikar Nissan
Location: Venpalavattom, Chakkai Bypass, Thiruvananthapuram (Trivandrum)
Position: Customer Relationship Executive (CRE)
Experience Required: 1 to 2 Years in Customer Service or Automobile Dealership Operations
Salary Package: ₹16,000 per month + Performance Incentives
Position Overview
Marikar Nissan is looking for a polite, articulate, and customer-centric Customer Relationship Executive (CRE) to join our dealership team in Trivandrum. In this role, you will be the friendly voice and face of our customer service desk, managing client interactions, coordinating service reminders, and ensuring high levels of customer satisfaction (CSI).
Key Responsibilities
- Service Reminders & Follow-ups: Make proactive outbound calls to customers for periodic maintenance service (PMS) reminders, insurance renewals, and general feedback.
- Appointment Scheduling: Manage and schedule workshop service appointments efficiently in coordination with the service floor and job controllers.
- Grievance Management: Register customer queries or complaints in the Dealer Management System (DMS), route them to the relevant departments, and track them through to satisfactory resolution.
- Customer Reception & Care: Greet showroom and service walk-in customers warmly, guide them to the appropriate advisors, and ensure a pleasant lounge experience.
- Data Management: Maintain accurate records of customer details, interaction logs, and feedback reports within the system.
- Campaign Coordination: Assist in communicating promotional offers, seasonal service camps, and new vehicle launches via phone, email, or SMS.
Candidate Profile & Requirements
- Experience: 1 to 2 years of relevant experience in a customer service role, front office, or customer relationship management (experience in an automobile dealership is a distinct advantage).
- Education: Graduate in any discipline (BBA, B.Com, BA, etc.) or equivalent diploma.
- Skills Required:
- Exceptional verbal and written communication skills in Malayalam and English (knowledge of Hindi is an added bonus).
- Pleasing personality with strong interpersonal and active listening skills.
- Good working knowledge of computers, MS Office, and CRM/DMS software.
- Ability to handle difficult situations or customer objections with patience and professionalism.
What We Offer
- Stable Remuneration: Fixed monthly salary of ₹16,000.
- Incentives: Performance-based incentives tied to customer satisfaction (CSI) scores and appointment conversions.
- Work Culture: Professional, supportive working environment with a legendary automotive group in Trivandrum.
Pay: Up to ₹16,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
