Job Description – Front Office Receptionist / Guest Relations Officer
Position: Front Office Receptionist / Guest Relations Officer
Company: ATCO Projects Pvt. Ltd.
Location: Sarjapur, Bengaluru
Experience: 1–3 Years
Employment Type: Full-time
Timings: 10:30AM - 7:00 PM
Job Summary:
We are looking for a well-presented, courteous, and customer-focused Front Office Receptionist / Guest Relations Officer to be the first point of contact for our customers, visitors, and business associates. The candidate will be responsible for creating a warm and professional experience while efficiently managing front-office operations and guest interactions.
Key Responsibilities:
- Welcome and greet customers, guests, and visitors in a professional and courteous manner.
- Handle front-desk operations, visitor management, and customer inquiries.
- Attend and manage incoming calls, messages, and correspondence.
- Coordinate customer visits, property tours, meetings, and appointments.
- Provide accurate information about the project, amenities, facilities, and ongoing activities.
- Maintain visitor records and front-office documentation.
- Coordinate with the Sales, Marketing, Administration, and Facility Management teams to ensure smooth customer service.
- Assist the sales team in managing walk-in customers and property-site visits.
- Follow up with guests and customers regarding scheduled visits and requirements.
- Ensure the reception and customer waiting areas are maintained to a premium professional standard.
- Handle customer concerns and coordinate with the relevant department for timely resolution.
- Maintain a high standard of hospitality and customer experience.
- Support events, customer meetings, launches, and other project-related activities.
- Perform general administrative and coordination tasks as required.
Desired Skills & Qualifications:
- Graduate in any discipline; hospitality/customer service background is an advantage.
- 1–3 years of experience in front office, receptionist, guest relations, hospitality, real estate, or customer service.
- Excellent verbal and written communication skills.
- Pleasant personality with professional grooming and etiquette.
- Strong interpersonal and customer-handling skills.
- Good knowledge of MS Office and basic computer applications.
- Ability to multitask and manage visitors professionally.
- Strong coordination and follow-up skills.
- Proactive, organized, and service-oriented approach.
- Knowledge of English and Kannada/Hindi is an advantage.
What We Expect:
- Professional appearance and positive attitude.
- Excellent customer service orientation.
- Ability to represent the company's brand and project professionally.
- Strong attention to detail and a willingness to take ownership of responsibilities.
Salary: ₹25,000 – ₹30,000 per month (depending on experience and suitability).
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid time off
Work Location: In person
