Roles and Responsibilities of a Customer Support Executive
- Handling Customer Queries
- Respond to customer inquiries via phone, email, chat, or social media.
- Provide accurate information about products and services.
- Resolving Complaints
- Identify customer problems and provide appropriate solutions.
- Escalate complex issues to the relevant department when necessary.
- Maintaining Customer Records
- Update customer information and interaction details in the CRM system.
- Keep records of complaints, feedback, and resolutions.
- Providing Product/Service Support
- Guide customers on product usage and troubleshooting.
- Educate customers about features, benefits, and policies.
- Ensuring Customer Satisfaction
- Follow up with customers to ensure issues are resolved.
- Build and maintain positive customer relationships.
- Processing Requests
- Handle orders, returns, refunds, cancellations, and service requests.
- Coordinate with internal teams to fulfill customer needs.
- Meeting Performance Targets
- Achieve KPIs such as response time, resolution time, customer satisfaction (CSAT), and productivity goals.
- Collecting Customer Feedback
- Gather customer suggestions and feedback.
- Share insights with management to improve products and services.
- Maintaining Professional Communication
- Communicate clearly, politely, and professionally at all times.
- Demonstrate empathy and patience while dealing with customers.
Contact - 9044754864
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
