JOB DESCRIPTIONTravel Telecaller – B2B Lead Generation
Company: DreamTrawell
Department: Business Development
Location: Mumbai
Employment Type: Full-Time
Reporting To: Business Development Manager / Director
About DreamTrawell
DreamTrawell is a growing Destination Management Company (DMC) specialising in domestic and international travel solutions. We work with travel agents, tour operators, corporate clients and individual travellers to provide customised packages, competitive rates and end-to-end travel solutions.
We are looking for an enthusiastic and experienced Travel Telecaller – B2B Lead Generation who will be responsible for connecting with travel agents, generating enquiries, building relationships and creating a strong pipeline of business opportunities for DreamTrawell.
KEY RESPONSIBILITIES1. B2B Travel Agent Calling
- Make daily outbound calls to travel agents, travel agencies, tour operators and travel consultants.
- Introduce DreamTrawell and explain our destinations, packages, services and business proposition.
- Establish contact with new travel agents and identify potential business opportunities.
- Understand the agent's preferred destinations, customer profile and business requirements.
- Maintain regular communication with existing travel-agent partners.
- Inform agents about new packages, special offers, destinations and promotional activities.
2. Lead Generation
- Generate qualified B2B travel enquiries through outbound calling.
- Identify agents who have active or upcoming travel requirements.
- Generate leads for domestic and international destinations.
- Qualify leads based on:
- Destination
- Travel dates
- Number of passengers
- Budget
- Type of traveller
- Package requirement
- Pass qualified leads to the Business Development/Sales team for further conversion.
- Maintain a healthy and updated lead pipeline.
3. Agent Relationship Management
- Build a strong database of travel agents and continuously expand the network.
- Maintain regular follow-ups with agents who have shown interest.
- Develop professional and long-term relationships with agents over the phone.
- Understand agent requirements and coordinate internally to provide timely responses.
- Ensure regular follow-up on quotations and pending enquiries.
- Reactivate inactive agents and generate fresh enquiries from the existing database.
4. Coordination With Sales & Operations Team
- Coordinate with the Business Development team regarding leads generated.
- Share complete and accurate lead information with the concerned sales executive.
- Coordinate with the operations team wherever required for destination/package information.
- Follow up internally on quotations and ensure timely communication to agents.
- Maintain proper records of all enquiries and their status.
5. Database & Reporting
Maintain an updated database containing:
- Agent Name
- Company Name
- Contact Person
- Mobile Number
- City/Location
- Preferred Destinations
- Previous Enquiries
- Current Requirements
- Follow-up Date
- Lead Status
- Booking Status
Submit daily/weekly calling and lead-generation reports to the reporting manager.
DAILY PERFORMANCE EXPECTATIONS
The candidate will be expected to maintain consistent calling activity, including:
- 50–80 outbound calls per day to travel agents.
- Generate a defined number of qualified leads every day.
- Regular follow-up on existing leads.
- Maintain accurate CRM/Excel/Google Sheet records.
- Ensure every qualified lead is properly handed over to the sales team.
- Reactivate inactive agents on a regular basis.
Targets may be revised based on the candidate's experience and business requirements.
KEY PERFORMANCE INDICATORS (KPIs)
Performance will primarily be measured on:
Calling
- Number of calls made
- Number of agents contacted
- Number of meaningful conversations
Lead Generation
- Qualified B2B leads generated
- New active agents identified
- Destination-wise enquiries generated
- Conversion of leads into quotations
Follow-Up
- Follow-ups completed
- Response rate from agents
- Reactivation of inactive agents
Business
- Enquiries converted into bookings
- Revenue generated from leads
- Number of active agents contributing enquiries
CANDIDATE PROFILEExperience
- 1–3 years of experience in a travel company, DMC, travel agency, tour operator or hospitality industry.
- Prior experience in B2B travel-agent calling will be preferred.
- Candidates who have previously handled travel-agent databases and outbound calling will be given preference.
- Freshers may be considered if they have excellent communication skills and a strong interest in the travel industry.
Required Skills
- Excellent Hindi and English communication skills.
- Good telephone etiquette.
- Strong convincing and negotiation abilities.
- Comfortable making a high volume of outbound calls.
- Good follow-up skills.
- Ability to build relationships over the phone.
- Basic knowledge of domestic and international travel destinations.
- Ability to understand travel packages and communicate them effectively.
- Basic knowledge of MS Excel / Google Sheets / CRM.
- Strong organisational and record-keeping skills.
PERSONAL ATTRIBUTES
The ideal candidate should be:
- Confident and energetic on calls.
- Comfortable speaking with business owners and travel agents.
- Proactive in generating leads.
- Persistent with follow-ups.
- Target-oriented.
- Customer and relationship focused.
- A good listener.
- Positive and professional in communication.
- Willing to learn about new destinations and travel products.
ROLE OBJECTIVE
The primary objective of this role is to build a strong B2B travel-agent pipeline for DreamTrawell through systematic outbound calling, relationship building and lead generation.
The candidate should not merely make calls. The expectation is to identify genuine travel requirements, generate qualified enquiries, nurture agent relationships and create business opportunities for the sales team.
Career Growth
Based on performance, the candidate can progress into a B2B Business Development Executive / Business Development Manager role with responsibility for agent relationships, field visits and revenue generation.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
Experience:
- Travel Domain: 1 year (Required)
Work Location: In person
