Skill required: Reverse Logistics - Supply Chain Execution
Designation: Supply Chain Operations Associate
Qualifications:Under Gradudate
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. The Logistics Service Representative (Asset Recovery) plays a key role in delivering a high-quality service experience for customers and suppliers while helping clients improve recovery, service continuity, and overall satisfaction. In this role, you will work across supplier onboarding and account configuration, e-invoicing support, issue resolution, workload administration in client systems, and other activities that help drive operational performance and revenue enablement. You will collaborate with internal teams, suppliers, and client stakeholders, build strong problem-solving and communication skills, and make a measurable impact through accurate case management, timely updates, and consistent support of quality and program standards. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to grow within a global organization focused on innovation and service excellence.
What are we looking for? • Undergraduate / Bachelor’s degree • Previous customer service experience within a Contact Center • Previous experience in logistics support can be considered and advantage • Strong analytical thinking • Excellent proficiency in working with MS Office and databases • Continuous attention to detail, accuracy and quality • Ability to perform duties with minimum direction • Multi-tasking skills including the ability to toggle between multiple computer windows • Strong written, verbal and interpersonal communication skills • Meet education/certification requirements – High school or equivalent diploma • Ability to maintain confidentiality
Roles and Responsibilities: • Handle inbound and outbound customer and client communications. • Provide customer guidance on behalf of Accenture’s clients. • Communicate with customers through multiple channels. • Process RMA requests for customers using warranty partner equipment. • Coordinate with client-approved third parties to deliver entitled services. • Follow detailed procedures outlined in company documentation. • Apply established escalation procedures when service levels are at risk. • Resolve customer complaints and escalations. • Keep clients informed on the status of their requests. • Complete required actions and close requests with client approval. • Resolve first-level escalations. • Handle calls, chats, and cases within established time targets. • Maintain accurate updates in applicable program databases. • Manage complex customer situations in line with Accenture policies. • Escalate data and program-specific issues to the appropriate level of management. • Meet or exceed key performance and quality standards. • Contribute to the Delivery Services team’s ability to meet and exceed contact center performance goals. • Support multiple programs or campaigns and work cross-functionally as needed. • Follow company policies, procedures, and guidelines for protecting information assets. • Report actual or suspected security or policy breaches to the appropriate authority. • Identify associated issues and risks. • Monitor performance results and provide relevant analysis. • Identify and escalate data and program-specific issues to management. • Identify internal and external best practices to improve end-to-end processes. • Prepare and analyze Tier I and Tier II client reports. • Perform other ad hoc duties as assigned by the manager. • Please note that this role may require you to work in flexible shifts.
Under Gradudate
