Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.
Job Overview & Purpose
The Recipient Services Specialist (Sales Manager) is a field sales role focused entirely on Cochlear's existing recipient base. Rather than acquiring new customers, you'll be responsible for driving revenue from within the installed base — through sound processor upgrades, bilateral solutions, accessories, and service plans.
You'll own your territory's commercial performance end-to-end: identifying who's eligible for an upgrade, engaging them meaningfully, partnering with clinics to support those conversations, and ensuring recipients continue to benefit from Cochlear's latest technology. The expectation is a well-managed pipeline, strong clinic relationships, and consistent delivery against revenue targets.
Reporting to the Area Business Manager – Services, the Recipient Services Specialist will be based in Kochi and handle the entire Kerala region. They will play a critical role in protecting revenue, accelerating technology adoption, and strengthening long‑term recipient advocacy, ensuring Cochlear continues to deliver life‑long hearing outcomes.
This is an individual contributor role.
Accountability 1: Own Services Revenue Growth & Recipient Lifetime Value
-
Own and deliver territory‑level services revenue targets, including sound processor upgrades, sequential bilaterals, accessories, and service offerings
-
Execute structured territory plans to drive predictable and sustainable services growth
-
Actively manage revenue mix and opportunity flow to ensure consistent achievement of business objectives
-
Provide accurate forecasting, performance reporting, and insights to the ABM – Services
-
Operate with full compliance to Cochlear governance, quality, and commercial policies
Accountability 2: Strategic Recipient Engagement & Experience Ownership
-
Own end‑to‑end recipient engagement strategy for the assigned territory
-
Build trusted, long‑term relationships with recipients through planned, high‑quality touchpoints
-
Lead informed, empathetic counselling on upgrades and bilateral hearing outcomes.
-
Shape recipient decision‑making by clearly articulating the value of technology progression over time
-
Strengthen recipient satisfaction, advocacy, and loyalty through meaningful engagement experiences
Accountability 3: Upgrade & Sequential Bilateral Growth Leadership
-
Own identification, prioritization, and activation of upgrade‑eligible and unilateral recipient pools
-
Design and execute focused upgrade and sequential bilateral programs aligned to South Asia priorities
-
Drive normalization of sequential bilateral adoption as a standard of care through recipient and clinic engagement
-
Monitor conversion performance and continuously refine engagement approaches to improve outcomes
-
Ensure timely follow‑up and disciplined execution to maximize opportunity realization
Accountability 4: Clinic Partnership & Services Enablement
-
Build strong, value‑based partnerships with audiologists, therapists, and clinic teams
-
Enable clinics to confidently position upgrades, bilaterals, accessories, and service offerings
-
Collaborate with clinical teams to integrate services discussions into appropriate patient touchpoints
-
Represent Cochlear as a long‑term services partner to clinics supporting recipient journeys
-
Train clinicians to counsel recipients for upgrades and bilateral solution
-
Engage with clinicians on clinical evidence of technology and bilateral benefits for recipients
Accountability 5: CRM, Pipeline & cross functional collaboration
-
Maintain accurate, current data on recipients, eligibility, opportunities, and engagement activity in Salesforce
-
Actively manage the services pipeline to provide clear visibility of territory performance
-
Ensure governance and data integrity across upgrade and bilateral registrations
-
Use analytics and insights to prioritize high‑value recipients and activities
-
Partner with Marketing, Clinical, Operations, and Customer Service teams to execute services initiatives
-
Support national programs, recipient campaigns, and process improvements
-
Contribute market and recipient insights to strengthen regional services strategy
-
Uphold Cochlear’s quality, compliance, and safety standards at all times
- Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field
- 5-7 years of outstanding sales management experience in healthcare or relevant field
- Excellent sales and influencing skills
- Outstanding communication skills – oral, written and presentation. Should be able to communicate well with internal and external stakeholders with a sense of urgency
- Good understanding of institutional, B2C and B2B sales processes along with sound commercial acumen
- Proven track record of building and nurturing stakeholder relationships – internal and external
- Experience in creating successful business plans and sales plan objectives
- Ability to travel as required by role (up to 60% of the time)
Development Value of this role:
-
Opportunity to work with cross functional teams and directly impact lives of those you interact with.
-
Ability to be part of the growth story of the systems business and contribute to expanding CI access across a large territory
-
Exposure to working with numerous local and global stakeholders on company-relevant strategic projects and initiatives
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
