Captain JD
Job Title: Room Service Captain
Department: Food & Beverage / Room Service
Reports To: Restaurant Manager / F&B Manager
Job Purpose:
To supervise room service operations, ensure smooth service delivery, and guide steward staff in providing excellent guest experience.
Key Responsibilities:
- Supervise room service stewards and assign duties.
- Ensure proper order taking, delivery, and service standards.
- Check room service orders before dispatch.
- Monitor punctuality, grooming, and discipline of staff.
- Handle guest complaints and service issues effectively.
- Coordinate with kitchen, housekeeping, and front office teams.
- Maintain service logs, order records, and shift handover reports.
- Ensure cleanliness and proper setup of room service equipment.
- Train and support room service staff when needed.
- Maintain smooth operations during peak hours and special requests.
Skills Required:
- Leadership and team handling ability.
- Strong communication and guest relation skills.
- Good knowledge of room service operations.
- Problem-solving and coordination skills.
- Ability to manage pressure and multitask.
Educational Qualification:
- Any Degree / diploma
- 2–4 years of relevant hospitality experience preferred.
Job Type: Full-time
Pay: Up to ₹27,000.00 per month
Benefits:
Experience:
- Front Office: 2 years (Required)
Work Location: In person
