Position: Restaurant Host/Hostess – Reception
Department: Front of House / Operations
Experience: 1–2 years
Reports To: Restaurant Manager / Floor Manager
Job Summary
We are looking for a warm, confident, and well-presented Restaurant Host/Hostess with 1–2 years of experience in restaurant reception/host roles. The candidate will be responsible for welcoming guests, managing reservations and enquiries, coordinating seating, and ensuring a smooth and pleasant guest experience from arrival to seating.
Key Responsibilities
- Welcome and greet guests warmly and professionally upon arrival.
- Manage the restaurant reception area and ensure it remains clean, organized, and presentable.
- Handle table reservations, walk-ins, and guest enquiries.
- Maintain accurate reservation and guest enquiry records.
- Answer incoming calls and provide information regarding reservations, restaurant timings, menu, offers, and facilities.
- Confirm reservations and communicate booking details to the relevant team members.
- Escort guests to their tables and coordinate seating based on table availability and the floor plan.
- Manage waiting guests professionally and provide accurate waiting-time information.
- Coordinate closely with the Restaurant Manager, Captains, and service team regarding table availability and guest requirements.
- Record and communicate special requests, including birthdays, anniversaries, dietary requirements, and seating preferences.
- Handle guest feedback and concerns politely and escalate issues to the concerned manager when required.
- Assist with private dining, group bookings, and special event enquiries.
- Maintain a professional appearance, positive body language, and excellent telephone etiquette at all times.
- Ensure a smooth and welcoming experience for every guest interacting with the reception.
- Perform other front-of-house responsibilities as assigned by management.
Required Experience & Qualifications
- 1–2 years of relevant experience specifically as a Restaurant Hostess, Restaurant Receptionist, or in a similar front-of-house reception role.
- Prior experience in a restaurant or hospitality environment is required.
- Excellent communication and interpersonal skills.
- Pleasant, confident, and welcoming personality.
- Strong guest-handling and telephone etiquette.
- Good organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced restaurant environment.
- Basic computer knowledge; experience with restaurant reservation systems will be an advantage.
- Well-groomed and professionally presented.
- Ability to remain calm, courteous, and composed during busy hours.
Key Expectations
- Create a warm and professional first impression for every guest.
- Maintain accurate and organized reservation records.
- Ensure efficient coordination between reception and the service team.
- Handle guest enquiries and requests promptly and professionally.
- Maintain high standards of grooming, communication, and hospitality.
- Contribute to a positive and seamless overall guest experience.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Host/hostess: 1 year (Preferred)
Work Location: In person
