Job Summary
We are looking for a Technical Support Engineer – IFPD & IT Solutions to provide installation, configuration, troubleshooting, and technical support for Interactive Flat Panel Displays (IFPDs) and related IT equipment.
The ideal candidate should have a basic understanding of desktop/laptop hardware, Windows, software installation, networking, and peripheral troubleshooting. Candidates with a Desktop Support / IT Support background are preferred. Freshers with a relevant technical qualification and strong troubleshooting skills may also apply, as product-specific training will be provided.
Key Responsibilities
- Install, configure, and provide technical support for Interactive Flat Panel Displays (IFPDs) and related equipment.
- Install and configure operating systems, drivers, software applications, and required utilities.
- Troubleshoot hardware, software, display, connectivity, and peripheral-related issues.
- Diagnose and resolve issues related to desktops, laptops, displays, printers, and other IT peripherals.
- Configure and troubleshoot connectivity through LAN, Wi-Fi, HDMI, USB, Bluetooth, and other interfaces as applicable.
- Support installation and configuration of applications and software used with IFPD systems.
- Perform basic troubleshooting of Windows operating systems, Microsoft Office, Outlook, and other business applications.
- Assist with system updates, software patches, firmware updates, and preventive maintenance.
- Provide technical assistance to customers/end users and ensure timely resolution of reported issues.
- Visit customer sites when required for installation, troubleshooting, demonstrations, and technical support.
- Coordinate with internal teams and vendors for hardware repairs, replacements, and technical issues.
- Maintain records of installations, service requests, technical issues, and resolutions.
- Maintain basic inventory and records of IT/technical equipment and accessories.
- Provide basic user guidance and training on the operation and usage of IFPD systems.
- Learn and develop expertise in the company's IFPD products, features, applications, and troubleshooting processes.
Required Qualifications & Skills
- Diploma/Bachelor's degree in Computer Science, Information Technology, Electronics, or a related technical field.
- Candidates with a Desktop Support, IT Support, Hardware & Networking, or Technical Support background will be preferred.
- Freshers with the right technical aptitude are also welcome to apply.
- Basic knowledge of Windows operating systems, software installation, drivers, and hardware troubleshooting.
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Familiarity with desktops, laptops, printers, displays, and other IT peripherals.
- Good troubleshooting and problem-solving ability.
- Good communication and customer-handling skills.
- Ability and willingness to learn new hardware, software, and IFPD technologies.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
