Company Description
Job Description
Join our team as a Guest Service Associate - Housekeeping at ibis Kochi City Centre !
We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.
Prime Function:
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To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
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Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
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Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
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Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
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Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
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Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
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Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
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Interact with guests and personnel of the hotel in an efficient and friendly manner.
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Provide effective support to the team to enable them to provide a range of effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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Provide high level of service standards.
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Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
Financial Management
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Identify optimal, cost effective use of the resources and educate the team on the same.
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Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
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Checks and controls the availability and proper usage of supplies and material.
Operational Management
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Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
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Ensure to report to work on time and according to posted schedule.
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Ensure to daily change soiled linens on beds and remake beds.
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Strictly follow the lost and found procedures.
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Ensure floor pantries and corridors & fire exits are as per the standards.
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Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
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No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
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Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
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Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
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Report malfunctioning of equipments to the supervisor and ensure they are attended to.
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Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
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Ensure all messages are handled with utmost importance and action taken
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Ensure all guest messages and queries are handled promptly
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Ensure all issue and receipt of keys are accounted for and acknowledged
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Ensure all registers and records are updated.
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To abide by the mission statement of the hotel and of the department.
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Ensure to take the responsibility for master keys of the assigned rooms.
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Report any loss or damage to the supervisor.
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Ensure to perform the following duties in the Public Area:
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To dust furniture, fixtures and fittings
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Vacuum the carpet.
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Scrub, wash and clean the floor
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Clean and arrange the equipment furniture as prescribed
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Dust and clean light fittings
Training:
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Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
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Ensures career development and succession planning for self
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Attends training on fire safety and security system
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Shares skills with all departmental employees through on the job training for new comers
Qualifications
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Bachelor's degree in Hospitality Management or Diploma or Certificate Course in Hospitality Management preferred
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Strong attention to detail and commitment to cleanliness standards
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Excellent customer service skills with a friendly and professional demeanor
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Effective time management and organizational abilities
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Good communication skills in English; knowledge of additional languages is a plus
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Problem-solving skills to address guest concerns efficiently
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Physical stamina to perform cleaning tasks throughout the shift
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Knowledge of cleaning products and procedures
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Flexibility to work various shifts, including weekends and holidays
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Ability to work both independently and as part of a team
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Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions
