The Product Specialist provides dedicated subject matter expert knowledge for SharePoint and M365, as implemented in Deloitte OnLine (Deloitte’s client extranet) and in support of business needs. The Product Specialist must become intimately familiar with assigned product(s) and/or specific technology areas. A configuration expert who understands and recommends feature use, best practices, product integration, flexibility, and customization to the Digital Collaboration Delivery Studio team, as well as other GTS program teams, business stakeholders, and leadership.
Work you'll do
As an Associate Services Specialist I on the Digital Collaboration Delivery team, you will be responsible for:
- Providing Level 3 support for SharePoint and Microsoft 365 tickets through the ServiceNow ticketing system
- Performing proof-of-concept activities for SharePoint, SharePoint Online, and Microsoft 365 solutions
- Researching product capabilities and recommending feature use, integration options, and configuration approaches to internal teams and stakeholders
- Partnering with deployment, support, and functional teams to educate stakeholders on Microsoft 365 product use and best practices
- Creating, updating, and maintaining process, system, and resolution documentation to support service delivery
The team
The Digital Collaboration Delivery team develops products, applications, and services that support Deloitte professionals across global environments. The team focuses on delivering collaboration solutions that improve user experience, support business needs, and enable effective use of Microsoft technologies. This role works closely with technical teams, stakeholders, and support functions to help drive consistent and scalable service delivery.
Location: Hyderabad
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- Bachelor of Engineering or Bachelor of Technology
- 1.5-2 years of experience in technology environments
- 1-2 years of experience supporting Microsoft SharePoint, SharePoint Online, Microsoft 365, and Microsoft Teams
- Experience managing or supporting Level 3 incident or ticket resolution activities
- Experience creating and maintaining process, system, or support documentation
- Experience working within structured system development lifecycle methodologies
- Experience with Agile delivery practices
Preferred:
- Experience working in SAFe agile methodology
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
