A Customer Service Representative is responsible for assisting customers, answering questions, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide information about products and services.
- Resolve customer complaints and issues promptly and professionally.
- Process orders, returns, exchanges, and refunds.
- Maintain accurate customer records and update databases.
- Follow company policies and procedures when handling customer requests.
- Work with other departments to solve customer problems.
- Ensure high levels of customer satisfaction.
Required Skills:
- Excellent verbal and written communication.
- Strong problem-solving abilities.
- Active listening skills.
- Basic computer and data entry skills.
- Ability to work in a team environment.
- Patience, professionalism, and a customer-focused attitude.
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
