Business Unit
Global Delivery
Employment Type
Full-Time
About Systal
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
Description
As part of our Bangalore based SD Team you will provide remote L2 technical support for escalated colleague, endpoint, access, software and productivity issues that cannot be resolved at L1
Key Responsibilities
Receive escalated tickets from L1 Service Desk and perform deeper technical diagnosis.
Resolve eligible remote EUC, M365, software, endpoint, access and configuration issues.
Use approved remote support tooling to assist colleagues where permitted.
Support device, application, printer, VPN, VDI and collaboration-tool troubleshooting where in scope.
Escalate complex endpoint, DEX, M365, automation or platform issues to the relevant L3 specialist.
Maintain high-quality ticket updates, troubleshooting notes and resolution details.
Identify repeat issues that should become knowledge, automation or L1 shift-left candidates.
Support L1 Analysts with guidance on recurring issues and known fixes.
Coordinate with Tech Bar where physical device handling or onsite support is required.
Key Requirements
Strong technical support experience across EUC and workplace technologies.
Windows, M365, VDI, VPN, endpoint and standard application troubleshooting.
ServiceNow ticket handling and resolver group discipline.
Remote support tooling experience.
Ability to analyse recurring issues and support knowledge improvement.
Undergraduate degree/post-graduate or equivalent experience
Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact
[email protected].
