Job Title: Hotel Reception Manager
Company: Hotel The Legacy
Location: Varanasi, Uttar Pradesh (On-site)
Phone Number:6393798600
Job Type: Full-time [1]About Us:
Situated in the heart of the world's oldest living city, Hotel The Legacy in Varanasi blends rich cultural heritage with modern luxury. We are dedicated to providing our global and domestic guests with an unmatched boutique hospitality experience. As the spiritual and cultural hub of Uttar Pradesh, Varanasi attracts travelers seeking exceptional service, and our front office team sets that standard. We are looking for a dynamic, leadership-driven Hotel Reception Manager to elevate our guest journey and lead our front desk operations. [1, 2, 3, 4, 5]What You Will Do (Responsibilities):
- Lead Operations: Manage daily front desk workflows, including smooth guest check-ins, check-outs, room assignments, and key management.
- Team Leadership: Recruit, train, mentor, and schedule front office executives and bell desk staff to ensure flawless 24/7 service.
- Guest Relations: Act as the primary face of hospitality, proactively engaging with guests and swiftly resolving complaints to ensure stellar online reviews.
- Inventory & Revenue: Coordinate with Housekeeping and Revenue management to maximize room occupancy, manage walk-ins, and upsell premium rooms.
- Financial Discipline: Oversee front-of-house billing, cash handling, UPI/card settlements, and ensure accuracy in daily shift closures.
- Local Concierge Expertise: Ensure the reception team provides accurate guidance to guests regarding local Varanasi attractions, Ganga Aarti timings, and transport logistics. [1]
What You Bring (Qualifications):
- Experience: 3+ years of experience in hotel front office operations, with at least 1–2 years in a team lead or supervisory capacity.
- Technical Skills: Strong hands-on proficiency with major Property Management Systems (PMS).
- Communication: Fluent in Hindi and English with excellent verbal and written communication skills to interact with diverse travelers.
- Problem Solving: Sharp conflict-resolution capabilities and the ability to stay calm during peak tourist seasons.
- Flexibility: Willingness to work flexible hours, including weekends, festivals, and morning/evening shifts as per occupancy demands.
Nice-to-Haves:
- Degree or Diploma in Hospitality or Hotel Management.
- Familiarity with international guest registration protocols (Form C submission requirements).
What We Offer:
- Competitive salary matching industry standards in the region.
- Complimentary duty meals.
- Performance-based incentives and annual bonuses.
- A supportive, growth-oriented work environment with a clear track to upper management
Pay: ₹9,000.00 - ₹12,000.00 per month
Benefits:
Work Location: In person
