JOB DESCRIPTION – POST-SALES SERVICE – CUSTOMER SERVICE TECHNICAL
Company: Centrix
Location: Mumbai
Experience: 2–5 Years
Employment Type: Full-Time
About the Role
Centrix is looking for a technically oriented Customer Service professional to manage post-sales and pre-sales service enquiries and coordinate with technicians for site-related requirements.
Key Responsibilities
- Handle customer enquiries related to post-sales and pre-sales technical service.
- Understand customer issues and provide initial assistance over the phone.
- Identify whether a site visit or technical intervention is required.
- Coordinate and hand over service requirements to the appropriate technician.
- Maintain proper records of customer complaints and service requests.
- Follow up with technicians and customers to ensure timely resolution.
- Coordinate with internal technical teams.
- Maintain strong customer relationships.
- Ensure professional and timely communication with customers.
Requirements
- 2–5 years of relevant technical/customer service experience.
- Electrical/electrical-service background or hands-on technical understanding preferred.
- Strong troubleshooting and problem-understanding skills.
- Excellent communication skills.
- Good knowledge of MS Office applications.
- Ability to coordinate effectively with customers and technical teams.
- Customer-focused and solution-oriented approach.
Working Days
Monday to Saturday | 10:00 AM to 7:00 PM IST
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
