We are hiring an experienced ServiceNow HRSD Architect with deep expertise in HR Service Delivery (HRSD) and Labor & Employee Relations (LER) for a long-term remote contract opportunity.
Job Details
- Role: ServiceNow HRSD Architect
- Experience: 8–10 Years
- Location: Remote (India)
- Shift: TBU
Key Responsibilities
- Architect and design end-to-end ServiceNow HRSD solutions.
- Lead implementations of:
- Employee Service Center (ESC)
- HR Case Management
- Knowledge Management
- Employee Document Management (EDM)
- Labor & Employee Relations (LER)
- Conduct discovery workshops and translate HR business requirements into scalable ServiceNow solutions.
- Define solution architecture, technical design documents, integration architecture, and implementation strategy.
- Ensure platform governance, security, scalability, and ServiceNow best practices.
Mandatory Skills
- 8–10 years of ServiceNow experience.
- Strong hands-on expertise in ServiceNow HRSD.
- Deep implementation experience with Labor & Employee Relations (LER).
- Experience designing Employee Relations processes including:
- Employee complaints & grievances
- Workplace investigations
- Disciplinary actions
- Performance management
- Accommodation requests
- Ethics & compliance cases
- Exit & separation management
- Experience configuring:
- HR Case Management
- Knowledge Management
- Employee Service Center
- Employee Document Management
- Role-based security and confidentiality controls
- Case routing and escalation workflows
- Dashboards, reporting, and analytics
Integration Experience
Hands-on experience integrating ServiceNow HRSD with enterprise HR platforms such as:
- Workday
- SAP SuccessFactors
- Oracle HCM
- ADP
- Ceridian
- EthicsPoint / NAVEX
- Other HR, payroll, or legal systems
Experience with:
- IntegrationHub
- REST APIs
- SOAP APIs
- MID Server
- Import Sets
- Transform Maps
- Bi-directional integrations
- Data mapping and synchronization
Nice to Have
- ServiceNow ITSM knowledge
- Incident, Change, Problem, Request Management
- HRSD–ITSM integrations
- GDPR/HIPAA compliance knowledge
- Strong client-facing consulting experience
- Architecture and solution design expertise
Mandatory Candidate Requirements
Candidates must have:
- Updated LinkedIn profile
- Contact number and email ID mentioned in the resume
- UAN/PF and EPFO employment records
- Complete and verifiable employment history
- Client Background Verification (BGV) readiness
- Immediate availability
- Current bench status
Note: Only genuine bench candidates will be considered. Market candidates or candidates serving long notice periods will not be considered.
Interested?
Please share your updated resume along with:
- Total Experience
- Relevant ServiceNow Experience
- HRSD Experience
- LER Experience
- Integration Experience
- Current Location
- Current Company
- Bench Status
- Last Working Day
- Current & Expected Rate
- UAN/PF Availability
- LinkedIn Profile
- Contact Number
- Email ID
[email protected]
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Pay: ₹70,000.00 - ₹80,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
