- Handle incoming calls, emails, and walk-in queries from residents/clients
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Log complaints and service requests in the system
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Coordinate with maintenance and technical teams for issue resolution
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Track and follow up on open tickets until closure
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Maintain proper records and documentation
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Ensure timely communication with clients
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Escalate unresolved issues to senior management
We are looking for a proactive and customer-focused Helpdesk Executive to manage client queries, complaints, and service requests in a residential/commercial facility environment.
