Job Description
Job Title: Collection Executive
Department: Service Department
Job Summary
We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students, parents, and institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies.
Key Responsibilities
- Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments.
- Ensure timely fee collection in line with company policies and monthly targets.
- Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM.
- Address and resolve queries related to payments, receipts, or invoices.
- Handle calls politely and maintain an authentic, professional tone.
- Understand student needs, resolve concerns, and provide appropriate solutions.
- Manage high call volumes efficiently while ensuring quality communication.
- Communicate information clearly with a customer-focused and professional approach.
- Build and maintain positive customer relationships.
- Record details of conversations in spreadsheets and maintain an updated database.
- Demonstrate excellent communication and active listening skills with a strong command of the English language.
- Exhibit strong multitasking, time management, and target-oriented abilities.
- Achieve individual targets while contributing to overall team goals.
Key Skills & Competencies
- Strong communication.
- Ability to handle pressure and meet monthly targets.
- Customer-centric and empathetic approach.
- Good knowledge of MS Excel, Google Sheets, and CRM tools.
- Analytical mindset with attention to detail.
Qualifications & Experience
- Bachelor’s degree in any field
- 0–3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or the service industry).
- Freshers with strong communication skills may also apply.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
