- Receive customers and their attendants in a welcoming manner, and answer telephone calls
- Answering all queries by customers/attendants politely.
- Listen to the customer/attendant carefully and guide the patient in the right way.
- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers, etc.,
- Guide the customers to get the investigations done properly.
- Maintain cordial relations with the customers.
- Maintain all relevant records i.e., logbook, appointment diaries, etc., properly.
- Maintain confidentiality of customers.
- Preparing MIS report and summary.
- Work with the medical staff to develop, implement and carry out improvement programs. • Act proactively in the quality improvement program.
- Perform other duties as assigned by relevant authorities. What is the profile of the person who will be successful in this role?
- Proficiency in verbal communication – English and Kannada/Hindi. Any local Language proficiency is an added advantage.
- Qualification – Graduate/Postgraduate.
- Experience – 0 to 2 Years.
- Demonstrated ability to work effectively in a team environment. • Demonstrated problem-solving skills in a complex environment.
- Demonstrated effective interpersonal relations and customer service skills.
- Good organizational and time management skills.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management
Job Type: Full-time
Pay: ₹23,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
