Job description:
Customer Service Executive / Customer Support Officer (E-commerce / D2C) - Should be able to speak fluent Hindi (Must)
Company: Iron Asylum
Location: [Bangalore]
Job Type: Full-time
Job Summary:
Iron Asylum is looking for a Customer Service Executive / Customer Support Officer to handle customer queries, resolve issues, and deliver an excellent customer experience across multiple channels including calls, email, WhatsApp.
This role is ideal for candidates with experience in customer support, call center, or e-commerce operations who can work in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, and WhatsApp
- Resolve customer complaints related to orders, delivery, product queries, and refunds
- Ensure quick response time and effective resolution (TAT)
- Maintain records in CRM/ticketing tools
- Coordinate with logistics, warehouse, and internal teams
- Follow up with customers to ensure closure and satisfaction
- Escalate critical issues to relevant stakeholders
- Identify patterns in customer complaints and suggest improvements
Must-Have Skills (Indeed Keywords Optimized)
- Customer Service / Customer Support / Customer Care
- Call Handling / Voice Process / Non-Voice Process
- Complaint Resolution / Ticket Handling
- CRM Tools / Helpdesk / Freshdesk / Zoho
- Excellent English and Hindi communication (Kannada is a plus)
- Basic Excel / Google Sheets
Eligibility Criteria
- Graduate in any discipline
- 0–1 years experience in customer support / BPO / e-commerce
- Freshers with strong communication skills can apply
- Comfortable working in a startup / high-growth environment
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- First Response Time (FRT)
- Resolution Time (TAT)
- Tickets handled per day
- Customer feedback & retention
Why Join Iron Asylum?
- Work in a fast-growing D2C fitness & supplements brand
- High learning exposure across operations and customer experience
- Opportunity to grow into Team Lead / Operations roles
- Performance-driven culture
Work Details
- Working Days: 6 days
- Shift: Fixed Day shift
Benefits:
Work Location: In person
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
