Job Title: Telecaller
Job Summary:
A Telecaller is responsible for communicating with customers or potential customers over the phone to provide information about products or services, generate leads, handle inquiries, and support sales or customer service activities.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Answer inbound calls and address customer inquiries.
- Explain products, services, offers, and promotions to customers.
- Generate and qualify sales leads.
- Maintain accurate records of customer interactions and call outcomes.
- Follow up with customers regarding inquiries, payments, appointments, or sales opportunities.
- Resolve customer complaints or escalate issues to the appropriate department.
- Achieve daily, weekly, and monthly calling and sales targets.
- Update customer information in CRM systems or databases.
Required Skills:
- Excellent verbal communication and interpersonal skills.
- Good listening and persuasion abilities.
- Basic computer knowledge and data entry skills.
- Ability to handle customer objections professionally.
- Time management and organizational skills.
- Familiarity with CRM software is an advantage.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
