We're Hiring | FNOL Claims Handler (UK Process)
Location: Turbhe, Navi Mumbai
Shift: Rotational Shifts (24x7 UK Operations)
Week Offs: Rotational Week Offs
Work from Home: Eligible for 2 days/week WFH after completion of 3 months from DOJ
Do you have experience handling UK motor insurance claims and thrive in a fast-paced claims environment?
We're looking for an FNOL Claims Handler to join our Claims team and support Otto's UK operations by managing First Notification of Loss (FNOL), conducting incident investigations, assessing liability, and delivering exceptional customer service.
What You'll Be Doing:
- Handling inbound FNOL calls from drivers
- Capturing accurate incident details and claim information
- Reviewing CCTV/Dashcam footage to support investigations
- Conducting initial liability assessments
- Contacting third parties to maximise intervention opportunities
- Maintaining accurate claims records and supporting documentation
- Managing claims administration and supporting the wider UK Claims team
- Ensuring SLA compliance and delivering high-quality customer service
What We're Looking For:
- Experience handling UK Motor Insurance Claims
- Hands-on experience with First Notification of Loss (FNOL)
- Strong spoken and written English communication skills
- Excellent analytical and investigative abilities
- Ability to work under pressure and manage multiple priorities
- Strong attention to detail and data accuracy
- Comfortable using multiple systems simultaneously
- Experience reviewing CCTV/Dashcam footage is an advantage
- Knowledge of liability assessment, intervention claims, or accident management is preferred
Join a growing global team supporting one of the UK's leading mobility companies and play a key role in delivering an exceptional claims experience.
Pay: Up to ₹900,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- FNOL in UK Motor Insurance Claims: 2 years (Required)
Work Location: In person
