Customer Support Executive / Telesales Executive
Job Titles
1. Customer Support Executive – Voice Process
2. Customer Service Associate
3. Customer Care Executive
4. Telesales Executive
5. Sales Executive
6. Process Associate
7. International Voice Process Executive
Role Overview
The selected candidate will be responsible for delivering exceptional customer experiences through voice- based interactions, resolving customer queries, handling service requests, and driving sales conversions depending on the assigned process.
Key Responsibilities
Customer Support – Voice Process
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions in CRM systems.
- Escalate complex issues to relevant teams when required.
- Meet productivity, quality, and compliance metrics.
- Follow company policies and process guidelines.
Telesales Executive
- Make outbound calls to prospective and existing customers.
- Explain products, services, and promotional offers.
- Generate leads and achieve sales conversions.
- Cross-sell and upsell products as per business requirements.
- Build and maintain long-term customer relationships.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate customer records in CRM systems.
- Follow up with customers to maximize conversion rates.
Pay: ₹8,867.44 - ₹28,760.52 per month
Work Location: In person
