Location: Ahmedabad (Actowiz HQ) – Requires Regular Travel
Experience: 2-5 Years
Department: Sales
Reporting to: Head of Sales / CEO
Role Objective
The Customer Success Manager will act as the business owner for existing client accounts, driving revenue growth, strengthening relationships, and ensuring long-term client retention. This role goes beyond support — it focuses on maximizing account value through upselling, cross-selling, and strategic engagement.
Key Responsibilities
1. Account Growth & Revenue Ownership
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Drive upsell and cross-sell opportunities within existing accounts
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Increase wallet share by expanding into new teams/departments within client organizations
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Identify new revenue opportunities aligned with client needs
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Generate referrals and build strong client advocacy
2. Client Relationship Management
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Act as the primary point of contact for key accounts
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Build strong relationships with stakeholders and decision-makers
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Handle client escalations and ensure high satisfaction levels
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Conduct regular business reviews (QBRs) to align on goals and performance
3. Delivery Coordination
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Work closely with internal delivery teams to ensure seamless execution
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Manage client expectations and ensure alignment with agreed scope
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Act as a bridge between business and technical teams
4. Billing & Collections
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Oversee invoicing and ensure accuracy as per contracts
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Drive timely collections and minimize payment delays (DSO control)
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Handle billing discussions and resolve disputes effectively
Candidate Requirements
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2–5 years of experience in Customer Success / Account Management / IT Services Sales
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Strong experience in upselling, cross-selling, and account growth
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Excellent communication and stakeholder management skills
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Experience working with global clients / B2B environments
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Exposure to billing, invoicing, or collections is a plus
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Willingness to travel for client meetings (if required)
Key Performance Indicators (KPIs)
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Net Revenue Retention (NRR)
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Upsell & Cross-sell Revenue
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Collection Timelines (DSO)
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Customer Satisfaction & Retention
Why Join Us
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High ownership role with direct impact on revenue
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Opportunity to work with global clients
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Performance-driven growth and incentives
