Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to prioritize issues and align support activities with business goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience in managing and supporting enterprise-level packaged applications.
- Ability to collaborate effectively with cross-functional teams to deliver comprehensive solutions.
- Excellent communication skills to document issues and interact with technical and non-technical stakeholders.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
