Location: Mohali, India
Experience: 0-1 Years
Positions: 2
Salary: 2-3 lacs per annum
Telephonic Interview: Not Available
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Technical Support Executive – ToXSL Technologies
Job Overview
ToXSL Technologies is looking for a Technical Support Executive to join our team in Mohali. The candidate will be responsible for providing technical assistance to clients, troubleshooting application-related issues, and coordinating with internal technical teams for timely resolution.
The ideal candidate should have excellent communication skills, a problem-solving mindset, and a basic understanding of web and mobile applications.
Key Responsibilities
Provide technical support to clients through chat, email, and other communication channels.
Understand, troubleshoot, and resolve issues related to web and mobile applications.
Gather necessary information such as screenshots, error messages, and steps to reproduce issues.
Create, update, and manage support tickets using CRM/helpdesk tools.
Coordinate with developers, QA, and project teams to resolve technical issues.
Reproduce and document bugs and escalate complex issues to the appropriate technical team.
Follow up on open issues and ensure timely resolution.
Maintain accurate records of customer interactions and technical issues.
Provide clear, professional, and customer-friendly solutions while maintaining a high level of customer satisfaction.
Requirements
0–1 year of experience in Technical Support, IT Support, Application Support, or Customer Support.
Freshers with strong communication skills and technical aptitude are welcome.
Bachelor's degree in Computer Science, IT, Engineering, or a related field is preferred.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Basic understanding of web/mobile applications, browsers, APIs, databases, or SQL will be an advantage.
Familiarity with Jira, Freshdesk, Zendesk, or similar support/ticketing tools is a plus.
Willingness to work 6 days a week and rotational/night shifts when required.
Why Join Us?
6-day working week with a dynamic and collaborative work environment.
Group Health Insurance for employees.
Additional compensation for night shifts.
Additional salary/compensation for extra days spent in the office.
Yearly and quarterly awards with exciting cash rewards.
Birthday and dinner coupons.
Festival celebrations and month-end celebrations.
A supportive and engaging workplace culture with plenty of opportunities to learn and grow.
We believe in the well-being of our people and make conscious efforts to facilitate our work family with a favourable work environment and amenities that enables our people to give their best.
